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New Hampshire Solar Contract Cancellation
If the promised savings do not match your Eversource, Liberty, Unitil, or New Hampshire Electric Cooperative bills, the salesperson described net metering as if every exported kilowatt-hour erased the full retail rate, your competitive supplier or community-power arrangement changed the math, the system underperforms, financing is more expensive than expected, the installer stopped responding, or solar is complicating a home sale, Solar Exit New Hampshire can help you review the contract, utility records, interconnection documents, financing, and sales claims together.
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Solar Exit New Hampshire will guide you through the process from the moment you become a client, coordinating with the legal professionals supporting your case as appropriate. We know solar contract disputes can be confusing, especially when financing, credit, installers, and utility issues overlap. You will have a team helping you understand what comes next and working toward the best available resolution for your situation.
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Find the Help You Need
New Hampshire solar disputes often turn on which net-metering tariff applies, whether the homeowner uses default service or another electricity supplier, utility interconnection records, home-solicitation cancellation rights, financing, and whether the sales pitch overstated the value of exported electricity. Use the shortcuts below to jump directly to the issue you need to review.
Common New Hampshire Solar Problems
Solar problems do not always begin and end with the installer. The salesperson, dealer, lender, loan servicer, electric utility, equipment manufacturer, and installation contractor may all play different roles.
New Hampshire home-solicitation sales of $150 or more generally carry a three-business-day cancellation right when the solicitation and sale occur somewhere other than the seller's permanent place of business. The contract or receipt must include the required cancellation notice, and cancellation can be made by written notice or by returning merchandise in person within the period.
New Hampshire does not treat every net-metered customer exactly the same. Older standard-tariff customers and newer alternative-tariff customers can receive different treatment, and certain charges remain non-bypassable. A proposal that simply called net metering a full retail one-for-one credit may have left out important details.
New Hampshire allows competitive electricity suppliers and municipal or county aggregators to determine certain supply terms, prices, and credits for exported generation. That means a homeowner can have a valid solar interconnection and still see different economics depending on who supplies the electricity.
New Hampshire net-metering rules require the customer-generator to have permission to operate and, when applicable, an interconnection agreement. Utilities such as Eversource also require the interconnection process and final completion steps before the generator may operate in parallel with the grid.
New Hampshire law says renewable energy certificates remain the property of the customer-generator until sold or transferred, but actual REC value depends on qualification, metering, registration, and market arrangements. Property-tax relief is also local rather than automatic statewide relief for every homeowner.
How It Works
You do not need to know the correct legal, financial, or utility terminology. Tell us what happened and provide the documents you have.
Start with the problem in plain language. You do not need to know whether it is mainly a net-metering issue, supplier issue, cancellation problem, financing dispute, REC question, or home-sale issue.
We compare the proposal, signed agreements, utility records, interconnection status, net-metering tariff, electricity supplier, financing, and timeline against the New Hampshire-specific framework.
The next step may involve the seller, installer, utility, electricity supplier, Department of Energy, Public Utilities Commission, Consumer Protection Bureau, lender, title company, electrician, tax professional, attorney, or another qualified professional depending on the facts.
Why New Hampshire Solar Problems Are Different
New Hampshire has a long-running net-energy-metering framework, but the details are more complicated than a simple one-for-one retail credit. Older customer-generators can remain under a standard tariff, while later projects generally operate under an alternative net-metering structure.
For a typical residential system, the utility records matter because netting and credits can treat supply, transmission, distribution, and non-bypassable charges differently. The homeowner's chosen competitive electricity supplier or community-power aggregation can add another layer because supply terms for exported generation may differ from default utility supply.
New Hampshire also preserves customer ownership of renewable energy certificates unless they are sold or transferred. That means a sales pitch that included REC income or claimed ownership of environmental attributes should be checked against the actual contract and registration records.
Start With the Electric Utility
The statewide net-metering law and rules provide the framework, but interconnection, tariff administration, meter records, and bill presentation still depend on the serving utility. New Hampshire Electric Cooperative also operates under cooperative terms that homeowners should review directly.
Eversource provides a New Hampshire interconnection process and net-metering program for eligible distributed generation. Its residential bill treatment distinguishes imported energy, exported energy, net purchases, and certain charges that are not offset by netting.
Liberty and Unitil customers are also subject to the New Hampshire statutory and regulatory net-metering framework, but should review the current utility tariff, interconnection approval, and bill credit presentation for the actual account.
NHEC members should review the cooperative's own Terms and Conditions and rate schedules. NHEC offers net metering and also has optional net-metering time-of-day rates, which can create a different savings profile from investor-owned utility service.
How New Hampshire Net Metering Works
New Hampshire's current rules distinguish standard net-metering customers from customers under the alternative tariff. Most homeowner disputes do not require mastering every tariff line, but the distinction is important because the credit structure can change the actual savings.
The current En 900 rules define the standard tariff as the legacy structure available to customer-generators that received a utility net-metering capacity allocation before September 1, 2017. Current law preserves those standard tariffs until December 31, 2040, after which customers transition to tariffs then in effect.
Later customer-generators generally fall under the alternative tariff structure developed through Commission Order 26,029 and subsequent orders. For small customer-generators, non-bypassable charges are based on gross electricity received from the grid, while credits do not necessarily offset every component of the retail bill.
New Hampshire law provides mechanisms for carrying forward surplus credits and for certain payments of accrued monetary credit balances. The exact treatment depends on tariff status, utility, and the customer's electricity supply arrangement.
Competitive electricity suppliers and municipal or county aggregators can establish terms and prices for generation supply and exported generation. A solar proposal that assumed utility default-service treatment may not match a homeowner who later uses another supplier or community-power program.
Competitive Supply and Community Power
New Hampshire homeowners can receive electric distribution service from one utility while purchasing electricity supply from another supplier or participating in a municipal or county aggregation. That structure matters for solar because the state statute allows those suppliers and aggregators to determine certain terms, conditions, prices, and credits for exported generation.
A homeowner may therefore have a properly functioning solar system but still see a different financial result from the sales proposal if the proposal assumed default utility supply and the homeowner later enrolled in a competitive supplier or community-power program.
This is especially important when a salesperson showed a single projected utility bill without clearly identifying which supply rate and which net-metering credit assumptions were used.
Renewable Energy Certificates
New Hampshire law states that renewable energy certificates associated with a customer-generator remain the property of the customer-generator until the credits are sold or transferred. That can make REC ownership an important contract-review issue.
A rooftop-solar salesperson may have included REC income in the economics, assigned the RECs to another party, or said the homeowner would receive extra value without explaining registration and monitoring requirements. Eversource, for example, explains that qualifying rooftop systems may be able to create and sell RECs through the New England tracking system.
The practical question is not simply whether New Hampshire has RECs. It is whether this particular homeowner owns them, whether the system is qualified and monitored, and whether the proposal used a realistic REC value.
New Hampshire Consumer Protections
New Hampshire's Consumer Protection Act prohibits unfair or deceptive business practices. A solar dispute may involve representations about savings, utility rates, incentives, production, financing, cancellation rights, or the identity of the company actually responsible for the work.
For qualifying home-solicitation sales, New Hampshire also requires a clear written cancellation notice and provides specific refund and restoration rights when the buyer cancels during the statutory period.
The New Hampshire Department of Justice Consumer Protection and Antitrust Bureau accepts complaints involving businesses that misrepresent services or products, fail to provide promised services, or engage in unfair or deceptive practices.
New Hampshire Cancellation Rights
New Hampshire defines a home-solicitation sale as a sale of goods or services priced at $150 or more when the seller or representative solicits and sells somewhere other than the seller's permanent place of business. That can cover many in-home solar sales, although the exact facts matter.
At the time of a qualifying home-solicitation sale, the seller must provide a completed receipt and contract copy containing a conspicuous statement that the buyer may cancel any time before midnight of the third business day after the transaction date.
The statute also requires the seller, after a valid cancellation, to return payments and certain other property within 15 days. If work physically altered the property during the cancellation period, the statute provides additional refund or restoration protections.
Electrical Licensing and Permits
New Hampshire licenses electricians under RSA 319-C. For a grid-connected solar system, the electrical scope, inspection, local permit process, and utility interconnection all matter even though the solar sales company and electrical contractor may be different businesses.
Eversource states that after installation a Certificate of Completion must be submitted and signed by the town electrical inspector or, if the town has no electrical inspector, by a New Hampshire licensed electrician. The generator may not operate until the interconnection steps are completed.
New Hampshire lawmakers studied broader residential builder registration in 2026, but the enacted bill created a study committee rather than a new statewide builder registration system. Homeowners should therefore identify the actual licensed trade professional responsible for electrical work instead of assuming the solar salesperson holds a statewide contractor license.
These roles may be split among several companies, so the homeowner should identify who sold the deal, who performed the electrical work, who owns or finances the equipment, and who controls the utility and REC records.
Financing and Savings Claims
Solar financing disputes often begin when the fixed loan payment stays the same but the electric bill does not fall as much as projected. In New Hampshire, that gap can be caused by system underproduction, an oversized loan, an incorrect net-metering assumption, non-bypassable charges, or a change in electricity supplier.
A proposal should therefore be reconstructed from the bottom up: system price, dealer fees, interest rate, payment schedule, expected annual production, expected household usage, applicable net-metering tariff, supply rate, and any assumed REC or tax benefit.
If the salesperson represented a loan as equivalent to replacing the electric bill, compare that claim with the actual utility tariff and the signed financing agreement rather than relying on the proposal headline.
Tax and Incentive Issues
New Hampshire does not automatically exempt every residential solar system from property tax statewide. RSA 72:62 allows each city or town to adopt a solar energy systems exemption, so the homeowner must check the municipality that taxes the property.
The exemption can apply to the increase in assessed value attributable to the solar system when the municipality has adopted it, but homeowners should not assume the exemption exists simply because the property is in New Hampshire.
Any sales claim involving a state rebate, federal tax credit, REC income, or other incentive should be verified against the official program rules that applied when the system was purchased and placed in service.
Selling or Refinancing With Solar
New Hampshire net-metering rules state that a sale or transfer of the net-metered facility or the property generally does not change the grandfathered net-metering terms, so long as the facility is not moved. That can be valuable, but it does not automatically resolve a solar loan, lease, PPA, or UCC issue.
The homeowner should separately determine who owns the system, whether a third party must approve a transfer, whether a loan must be paid off, and whether a UCC filing needs to be addressed for the title company or mortgage lender.
A UCC filing is a secured-transaction record involving personal-property collateral. It should not automatically be described as a mortgage lien on the entire house, but it can still create practical closing or refinance requirements that need to be resolved.
If the Solar Company Closed
If the installer or seller closed, stopped answering, or transferred the account, the homeowner should still gather the signed agreement, financing records, interconnection approval, utility bills, monitoring data, equipment warranties, and any assignment or servicing notices.
New Hampshire net-metering rights attach to the qualifying customer-generator and utility arrangement, not simply to the continued existence of the original installer. Likewise, a loan, lease, or PPA may continue to be serviced by another company even if the original seller disappeared.
Complaint Routing
A New Hampshire solar dispute may involve deceptive sales, a regulated utility, a competitive supplier, electrical licensing, net-metering administration, or a UCC filing. The right complaint path depends on the problem.
The Consumer Protection and Antitrust Bureau accepts complaints involving businesses that misrepresent products or services, fail to provide promised services, or engage in unfair or deceptive practices.
Important: The bureau protects consumers and enforces state law, but it is not a substitute for private legal advice in every contract dispute.
Official ResourceNew Hampshire law requires utility complaints to begin through the Department of Energy consumer-services process before a formal complaint proceeds further to the Public Utilities Commission.
Important: The utility complaint process does not decide every private solar sales, financing, or workmanship dispute.
Official ResourceThe En 900 framework governs net metering and provides complaint and investigation procedures for customer-generators, utilities, and other interested persons.
Important: Jurisdiction depends on whether the dispute concerns the regulated utility or net-metering rules rather than a private contract.
Official ResourceNew Hampshire licenses electricians and other regulated professionals. A complaint involving licensed electrical work should be routed through the applicable professional-licensing process.
Important: Professional discipline does not automatically produce private monetary recovery for a homeowner.
Official ResourceThe Secretary of State maintains New Hampshire UCC filings and search requests, which can matter in a sale, refinance, or collateral dispute.
Important: The filing office maintains the record but does not resolve the underlying solar contract dispute.
Official ResourceStandard and alternative net-metering tariffs differ, and competitive suppliers or community-power aggregations can affect generation-supply credit terms.
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New Hampshire Solar Contract FAQs
The answer often depends on the agreement, financing, timing, utility, project status, and specific facts.
Start My Free ReviewA qualifying home-solicitation sale generally can be canceled before midnight of the third business day after the transaction. The rule applies to sales of $150 or more when the seller solicits and sells somewhere other than the seller's permanent place of business, so the facts of the sale matter.
Yes. New Hampshire law and the current En 900 rules require electric distribution utilities to make net energy metering available to eligible customer-generators. The important issue is which tariff applies and how the bill credits are calculated.
Not necessarily. The answer depends on whether the customer is under the legacy standard tariff or the alternative tariff, the utility, and the electricity-supply arrangement. Under the alternative structure, certain non-bypassable charges are assessed on gross electricity received from the grid.
Yes. New Hampshire law allows competitive electricity suppliers and municipal or county aggregators to determine certain terms, conditions, prices, and credits involving generation supply and exported customer generation.
New Hampshire law says RECs associated with the customer-generator remain the property of the customer-generator until they are sold or transferred. Your solar contract can still assign or transfer those rights, so review the actual agreement.
No. New Hampshire allows cities and towns to adopt a solar energy systems exemption, so the homeowner must verify whether the municipality has adopted the exemption and how it is administered locally.
Review the New Hampshire Solar Deal as a Whole
New Hampshire solar disputes can look simple at first but often involve several layers at once. The best review starts with the signed contract, interconnection date, utility tariff, electricity supplier, actual bills, production data, REC ownership, and financing. Once those pieces are lined up, it becomes much easier to identify what changed and what options may be available.
Official New Hampshire Solar and Consumer Resources
These government, regulator, utility, and first-party resources support the state-specific information on this page.
Primary statute governing New Hampshire net energy metering, surplus credits, supplier treatment, RECs, group net metering, and tariff transition.
Current Department of Energy rules governing standard and alternative net-metering customer-generators.
Primary definition of qualifying home-solicitation sales.
Primary three-business-day cancellation-notice and refund framework for qualifying home-solicitation sales.
Official consumer complaint path for unfair or deceptive business practices.
Primary utility-complaint framework involving the Department of Energy and Public Utilities Commission.
Utility-specific explanation of New Hampshire net-metering eligibility, metering, and billing treatment.
Utility-specific interconnection and permission-to-operate process for distributed generation.
Cooperative-specific net-metering and interconnection guidance for NHEC members.
Primary New Hampshire electrician licensing requirements.
Primary statute authorizing local adoption of the solar energy systems property-tax exemption.
Official UCC filing and search resource for secured-interest records that can matter in sales and refinances.
State information reviewed August 20, 2026. Laws, regulations, incentive programs, utility policies, agency responsibilities, and solar billing rules may change. Homeowners should verify current requirements with the appropriate agency, utility, lender, tax professional, attorney, or licensed contractor.